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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

GPS Healthcare - Yew Tree


Cancelled appointment after 3 week wait

My experience of Yew Tree Medical centre has not been great. I waited 3 weeks for an appointment with a specific doctor and my appointment was cancelled on the morning of the appointment. They did book it in for the following week but I have experienced a lack of communication and received poor information from the surgery. My medication was changed just before Christmas during a 5 minute appointment where the doctor gave me the choice out of two. I felt on the spot and did not feel well equipped to make that decision so I have been fearful to start taking it because I am not sure that it is the correct medication for me. I want the doctor to advise me what the best medication is not ask me to decide. I do not feel that doctors understand how patients with mental health problems feel. I have not started taking the new medication and I am still waiting for an appointment to get the information I need.